What services do you provide?

Digitec Solutions provides Stress-Free IT service packages designed to supplement or completely outsource all your information technology needs. We make IT support easier than ever to budget, manage and understand. You can take advantage of these services by selecting one of support plans for your business; alternatively, our team can work with you to create a custom package to meet your specific needs. Regardless, each plan features a unique combination of high-level network support and one or more of our essential Managed Services for maximum network protection. When you select a Digitec Solutions to support your information technology needs, you can rest assured that your core technology needs are covered—from on-site and remote maintenance to network monitoring and emergency response.

Digitec Solutions' Core Services are as follows:

- Server Management and Maintenance
- Desktop Management Network
- Infrastructure Management System Administration
- Hardware and software sales and support
- Secure Remote User Access Security, Anti-Virus, Anti-Spyware and Spam Prevention
- IT consulting Business Continuity Planning (Backup and Disaster Recovery)

What is your minimum package?

Each Digitec Solutions Support plan is packaged for a different range of “seats” or computer/network users. Generally, our plans are designed towards organizations with anywhere from 5 to 250 users. We can accommodate smaller sized infrastructure with our customized small business plan.

Does my organization really need on-site network support?

Yes! But perhaps not full time. From desktop PCs and printers to file-servers and telecommunications equipment, your business depends on technology every day to thrive and compete. Network breakdowns, failures, glitches and other problems can significantly impact your productivity and bottom line.

Too many businesses wait until a major problem arises to seek IT support, which almost always leads to costly emergency repairs and impulsive decisions. Digitec Solutions' proactive network support, featuring frequent on-site checkups, ongoing system evaluation and rapid response from certified experts who know your network—is the best way to safeguard your network and keep your business running smoothly. Our technical services are rooted in our people not gadgets or gimmicks.

What if we already have an internal technical support staff?

No problem! Many of our clients have a designated IT support person or in-house IT staff to handle day-to-day technical issues and minor network problems. These organizations count on Digitec Solutions for the most critical network support functions, such as server maintenance, user account administration, security and advanced applications support and Business Continuity Plans.

Will our assigned primary Engineer always be available?

Yes, for scheduled site visits. For emergency, after-hours or weekend visits, we may send another one of our certified Engineers. He or she will be fully briefed on your situation and network before arrival. Occasionally, your primary assigned network Engineer may not be available for regular site visits, due to vacation, personal leave, illness or other extenuating circumstances. In these instances, your backup Engineer will handle the visit. (All Digitec clients are assigned a primary and backup Engineer.)

Does Digitec Solutions use overseas sub-contractors or outsourcing?

No. Unlike other IT support providers that farm out work to inexpensive technical contractors in other parts of the world, Digitec Solutions employs our own Engineers. All of our technical staff team members undergo rigorous training and criminal background checks and are required to sign confidentiality agreements to protect our clients' privacy and sensitive information. Because our Engineers work directly for us, we can provide a level of quality assurance and accountability that independent contractors cannot. For high end data center needs, we partner with leading companies in the US to provide the service in world-class hi-security environment with 24x7x365 staffing to protect our and our clients' data.

Do you have a remote Help Desk?

Yes, in most cases, our Help Desk can solve network problems remotely, and without an on-site visit by your assigned Engineer. This not only saves you time and money, but also allows you to reserve your on-site support hours for more serious situations.

Can Digitec Solutions recommend and/or supply hardware and software products for us?

A. We can usually meet or beat market prices on hardware and software products, and we are always happy to offer unbiased product recommendations. Digitec Solutions never accepts fees or gifts to recommend certain products or brands, so you can be sure our advice is objective. We are authorized partners with many top quality manufacturers such as IBM, Microsoft, Lenovo, HP, Acer, Symantec, Sonicwall and many more.

What happens after I select a Digitec Support plan?

You can expect highly competent technical Engineers, great customer service and a secure, well-run network!

We'll start with an initial kick-off meeting, where you'll meet your assigned primary network Engineer and Digitec Solutions' Customer Care representative. At first, we'll focus on learning all we can about your network environment and tackling any outstanding technical projects and/or immediate problems. Once your network is stabilized and operating smoothly, we'll shift into an ongoing proactive consulting and support mode.

Where are your offices located?

We have 2 offices in the area. One in Fairfax and another in Fairfax Station, VA

How long have you been in business?

We have been serving businesses in the mid-Atlantic region since 1990. Some of our clients have business locations in other states and we have the infrastructure to support all of them as well.

Do you provide Custom Software Engineering services?

Yes. In the Windows environment, we provide these services and for Unix and Linux applications through our sister company 9Ware, Inc. (http://www.9ware.com)

Q. Do you provide other services?

We provide all the services of a larger typical company. These, in addition to those mentioned above, include Graphic Design, Logo Design, Web site development / maintenance, Domain Name Registration, Automated Time Keeping systems, Sophisticated yet affordable Telephone Systems and much more.

For other Corporate services such as Accounting, Training, and Administration, we encourage you to contact our sister company, Support Functions, Inc. (http://SupportFunctions.com)